Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted May 21, 2026 - 23:00 CDT
Scheduled
Please be advised of an upcoming scheduled planned network maintenance event affecting JAX01 Jacksonville Data Center Data Center:
📅 Date: 05/21/2026 - 05/22/2026
⏰ Time: 11:01PM CST - 05:00AM CST
📍 Location: JAX01 Jacksonville Data Center Data Center
🔧 Affected Services: Customers may experience latency and packet loss intermittently
⚠️ Expected Impact: During this maintenance window, you may experience two or more interruptions in service while we complete the maintenance activities. However, due to the complexity of the work, your downtime may be longer. Customers may experience latency and packet loss intermittently throughout the window.
What’s Happening?
Cogent Internet Provider will be to applying and activating software module upgrades on code running on the edge routers per the manufacturer's recommendations.
How You’ll Be Notified:
✅ Initial Notification – Sent upon scheduling of the upcoming maintenance work. ✅ 1-Hour Reminder – A reminder notification is sent one hour before the start of the maintenance window. ✅ Start Notification – Issued at the beginning of the maintenance to confirm that the work is underway. ✅ Completion Notification ("All Clear") – Sent once maintenance is complete and all services are confirmed to be operational.
Our team will actively monitor the situation and remain in contact with the CCS Data Center Partner. Should you have any concerns, please reach out: 📧 support@cirrascale.com
Thank you for your understanding and continued partnership.